Refund policy

RETURN AND REFUND POLICY
1. Return Timeframe & Eligibility Criteria
We want you to be completely satisfied with your purchase. You may request a return within 5 days of receiving your package.
To be eligible for a return:
 The item must be unused, in its original condition, and in the original packaging with all tags and accessories intact.
 An unboxing video (showing the sealed box being opened from start to finish) is strongly recommended and may be required for requests involving damaged, missing, or incorrect items.
2. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect:
 Notify us within 24 to 48 hours of delivery by emailing shreekadamx@gmail.com with your order ID, photos, and an unboxing video showing the defect or issue.
 Once verified, we will arrange for a replacement or issue a full refund at no extra cost to you.
3. Non-Returnable Items
Certain types of items cannot be returned for hygienic, safety, or operational reasons:
 Personal care, beauty, and intimate items.
 Clearance, sale, or promotional items (unless delivered damaged/defective).
 Products returned without original packaging or missing essential accessories.
4. Return Shipping Costs
 Defective/Wrong Items: Fixdeck will cover the cost of return shipping.
 Change of Mind / Personal Preference: If a return is accepted for reasons unrelated to defect or damage, the customer is responsible for paying return shipping fees, or a nominal pickup fee will be deducted from the final refund amount.
5. Refund Process & Timing
 Inspection: Once we receive and inspect your returned item, we will send an email notification confirming receipt and whether your refund is approved.
 Processing Time: Approved refunds will be processed back to your original payment method (or bank transfer/UPI for Cash on Delivery orders) within 5 to 7 business days.
6. Exchange Options
If you wish to exchange an item for a different unit or correct size, please email shreekadamx@gmail.com. Exchanges are subject to item availability in our inventory.
7. How to Initiate a Return
To start a return or exchange request, email us at shreekadamx@gmail.com with your order number and relevant photos or video footage.